Refund policy

Order Cancellation Policy

You have the option to cancel your order and receive a refund before it is shipped. After your order has been dispatched, please wait until it arrives before starting the return process.

Returns and Exchanges

We gladly accept returns and exchanges for items that are in new condition within 30 days from the date of delivery.

For purchases made between November 15, 2026 and January 15, 2027, the period for returns is extended to 60 days.

  1. Reach out to our Customer Service team via email at Support@GainNo.shop to start the return or exchange process.
  2. Once you receive authorization, securely package the item(s) in their original box.
  3. Utilize the return label included with your order. Returns incur no charges.
  4. We aim to process returns within 5 business days after we receive your returned item(s).

Return Requirements

Products must be unused, in their original packaging, and include proof of purchase. Please refrain from sending your item back to the manufacturer.

Return Fees

Returns are at no cost to you. There are no restocking fees.

Refund Processing

Once your return is approved, refunds will be credited back to your original payment method within 5 business days of receiving the returned item.

Issues with Refunds

If you have not received your refund:

  • Verify your bank account for the transaction.
  • Reach out to your credit card provider, as processing times may differ.
  • If the problem continues, contact your bank for assistance.

For additional help, please email Support@GainNo.shop.

Items on Sale

Refunds and returns are permitted for both regular and sale items, as long as they adhere to the return conditions stated above.

Product Exchanges

We facilitate exchanges for items that are defective or have been damaged. To start an exchange, please get in touch with us at Support@GainNo.shop. Please note that delivery times for exchanged items may vary based on your location.

Return Shipping Address

All returns must receive prior authorization. The address for return shipping will be provided after your request is approved. Returns sent without authorization will not be accepted.

Contact Email: Support@GainNo.shop